HELP, FAQS & POLICIES

In this Privacy Policy ("Policy"), we describe the information that Absolute Luxury, LLC  and/or its affiliates (the "Company") may collect, use, and disclose about visitors to the website that links to this Policy (the "Site"). The Company is composed of 1 locations, each of which is independently owned and operated by an entity that has entered into a franchise agreement allowing it to use one of the Company's brands (referred to as a "franchisee"). The franchisee's use of your information is governed by its own privacy practices and not this one, except as described in this Policy.

By visiting or using the Site, you agree that your personal information collected through the Site and as otherwise described in this Policy will be handled as described in this Policy. Your use of our Site, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy. Note that if you execute a subsequent agreement with the Company, that agreement may modify these terms and conditions.

The Information We Collect About You

We collect information about you directly from you, from other entities, and automatically through your access or use of our Site.

This Policy also applies to certain information we collect from the users of any mobile applications that link to this Policy (the “App”). For users of the App, we collect App Data (defined below). This Policy applies to App Data as well.

Information We Collect Directly From You

The information we collect from you depends on how you use our Site, App and/or the services. If you request a quote through our Site, we will collect your contact information (typically, name, email, state, phone number, company) and a description of the service in which you are interested. If you participate in a contest, we will obtain your entry information (contact information) and any pictures, videos, captions, or other information that you may choose to submit to us for purposes of the contest entry. We also will collect any other information that you choose to provide to us in your communications with us.

Information We Collect From Other Entities

Our Franchisees. If you request a service through one of our franchisee’s websites, whether online or over the phone, we will receive a copy of your contact information and the service that you have scheduled with the franchisee.

Marketing Companies. We obtain prospective contact lists from non-affiliated marketing companies.

Social Network Platforms. If you tag us in a photo on a social network site and you enter a contest or promotion, we will collect the information that you have posted to that site unless you have made your posting “private.” Please see the social networking site for information about their disclosure of information practices.

Advertising Networks, Operating Systems, Internet Service Providers, Analytics Providers. We may collect information automatically about you and your interaction with our Site and/or our App from these entities. See below for additional information.

Financial Institutions. If you request a loan for a product, we may obtain information from the financial institution about your approval.

Information We Collect Automatically

We use cookies, web beacons, and other technologies to automatically collect information about your use of our Site, including:

domain name;

your browser type and operating system;

web pages you view on the Site;

links you click on the Site;

your IP address;

general location information;

the length of time you visit our Site and use our services;

the referring URL, or the webpage that led you to our Site.

We may obtain this information from operating systems and platforms, as well as from data analytics providers and internet service providers. We may, but do not typically, associate this with other information that we collect about you. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

How We Use Your Information

We use your information, including your personal information, for the following business or commercial purposes:

Service Provisioning/Transactional Purposes:

To provide our services to you.

To tailor the content and information that we may send or display to you, to offer general location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the services.

To administer the customer loyalty program (if established).

Customer Service Purposes:

To communicate with you about your use of our services, to respond to your inquiries, and for other customer service purposes.

Marketing:

To send marketing emails about: our products and services, including newsletters about our products and services; products and services of our affiliated companies (and brands offered by those affiliates, as noted at www.absoluteluxuryllc.com); and products and services offered by other brands within the Absolute Luxury, LLC Cleaning family.

We also may contact you by phone and/or text (with consent, as applicable) about our products and services.

Contests:

To enter contests and promotions in accordance with your request (note that separate rules apply to our contests).

Advertising:

To assist us in determining relevant advertising content and media.

To evaluate the success of our adverting campaigns (including our online targeted advertising and offline promotional campaigns).

See also our targeted advertising section discussed below.

Product Improvement/Research/Administration:

To better understand how users access and use our services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site are more (or least) used by users, and we will use this information.

To provide reports to our service providers, franchisees, regulators, and others.

To implement and maintain security, anti-piracy, fraud prevention, and other services designed to protect you and us.

To enforce this Privacy Policy, our Terms, and other policies.

To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.

Legal Purposes:

To comply with legal obligations, as part of our general business operations, and for other business administration purposes.

Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Policy.

How We Share Your Information

We may share your information, including personal information, to assist us in fulfilling any of the business and commercial purposes set forth above as follows:

Service Providers. We disclose your information to service providers that perform functions on our behalf. These service providers include, but are not limited to, entities that assist us with administration, marketing, legal purposes, and any other purposes set forth above. Specific examples include service providers that host our website, provide services to you, handle our billing, and assist us with our marketing campaigns, contests, or other promotions.

Franchisees. We share your information with applicable franchisees. For example, if you request a quote from us or if we receive your information from a different Absolute Luxury, LLC Cleaning Brand, we may direct your information to a franchisee in your service area. The franchisee’s use of your information is governed by its own privacy policy.

Affiliates and the Absolute Luxury, LLC Cleaning Brand Family. We share your information with our affiliate companies, which includes other brands within the Absolute Luxury, LLC Cleaning Brands family (as listed at https://absoluteluxuryllc.com/) that we think might be of interest to you. These brands may market their products and services directly to you.